{"id":6439,"date":"2020-04-06T16:13:55","date_gmt":"2020-04-06T14:13:55","guid":{"rendered":"https:\/\/www.iso-institut.de\/?page_id=6439"},"modified":"2024-01-31T12:19:56","modified_gmt":"2024-01-31T11:19:56","slug":"projekt-prodiga","status":"publish","type":"project","link":"https:\/\/www.iso-institut.de\/en\/project\/projekt-prodiga\/","title":{"rendered":"Supporting Digital Care Processes for the Design of Good Interaction Work (ProDigA)"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8220;1&#8243; inner_shadow=&#8220;on&#8220; fullwidth=&#8220;on&#8220; _builder_version=&#8220;4.16&#8243; background_color=&#8220;#2ea3f2&#8243; use_background_color_gradient=&#8220;on&#8220; background_color_gradient_direction=&#8220;330deg&#8220; background_color_gradient_stops=&#8220;#2ea3f2 0%|#2e6df4 100%&#8220; background_color_gradient_start=&#8220;#2ea3f2&#8243; background_color_gradient_end=&#8220;#2e6df4&#8243; global_colors_info=&#8220;{}&#8220;][et_pb_fullwidth_header title=&#8220;Versorgungsprozesse digital unterst\u00fctzen f\u00fcr die Gestaltung guter Interaktionsarbeit (ProDigA)&#8220; subhead=&#8220;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoiY3VzdG9tX21ldGFfbGF1ZnplaXQiLCJzZXR0aW5ncyI6eyJiZWZvcmUiOiIiLCJhZnRlciI6IiIsImVuYWJsZV9odG1sIjoib2ZmIn19@&#8220; admin_label=&#8220;Vollbreite Kopfzeile ProDigA&#8220; _builder_version=&#8220;4.17.0&#8243; _dynamic_attributes=&#8220;subhead&#8220; custom_margin=&#8220;-40px||-40px||true&#8220; global_colors_info=&#8220;{}&#8220; button_one_text_size__hover_enabled=&#8220;off&#8220; button_one_text_size__hover=&#8220;null&#8220; button_two_text_size__hover_enabled=&#8220;off&#8220; button_two_text_size__hover=&#8220;null&#8220; button_one_text_color__hover_enabled=&#8220;off&#8220; button_one_text_color__hover=&#8220;null&#8220; button_two_text_color__hover_enabled=&#8220;off&#8220; button_two_text_color__hover=&#8220;null&#8220; button_one_border_width__hover_enabled=&#8220;off&#8220; button_one_border_width__hover=&#8220;null&#8220; button_two_border_width__hover_enabled=&#8220;off&#8220; button_two_border_width__hover=&#8220;null&#8220; button_one_border_color__hover_enabled=&#8220;off&#8220; button_one_border_color__hover=&#8220;null&#8220; button_two_border_color__hover_enabled=&#8220;off&#8220; button_two_border_color__hover=&#8220;null&#8220; button_one_border_radius__hover_enabled=&#8220;off&#8220; button_one_border_radius__hover=&#8220;null&#8220; button_two_border_radius__hover_enabled=&#8220;off&#8220; button_two_border_radius__hover=&#8220;null&#8220; button_one_letter_spacing__hover_enabled=&#8220;off&#8220; button_one_letter_spacing__hover=&#8220;null&#8220; button_two_letter_spacing__hover_enabled=&#8220;off&#8220; button_two_letter_spacing__hover=&#8220;null&#8220; button_one_bg_color__hover_enabled=&#8220;off&#8220; button_one_bg_color__hover=&#8220;null&#8220; button_two_bg_color__hover_enabled=&#8220;off&#8220; button_two_bg_color__hover=&#8220;null&#8220;]<\/p>\n<p><span style=\"color: #ffffff;\">Project Duration: April 2020 \u2013 March 2023<\/span><\/p>\n<ul>\n<li><span style=\"color: #ffffff;\">Fields of Work: <a style=\"color: #ffffff;\" href=\"https:\/\/www.iso-institut.de\/en\/gesunde_arbeitswelten\/\"><em>Healthy Working Environments<\/em><\/a> \/\u00a0<a style=\"color: #ffffff;\" href=\"https:\/\/www.iso-institut.de\/en\/innovative-dienstleistungen\/\"><em>Innovative Technology-Based Services<\/em><\/a> \/\u00a0<a style=\"color: #ffffff;\" href=\"https:\/\/www.iso-institut.de\/en\/versorgungsinnovationen\/\"><em>Care Innovations in the Healthcare Sector<\/em><\/a><\/span><\/li>\n<li><span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.iso-institut.de\/en\/forschungsprojekte\/\"><em>Research Project<\/em><\/a><\/span><\/li>\n<\/ul>\n<p>[\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=&#8220;1&#8243; specialty=&#8220;on&#8220; _builder_version=&#8220;4.16&#8243; custom_padding=&#8220;54px|0px|0|0px|false|false&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_column type=&#8220;3_4&#8243; specialty_columns=&#8220;3&#8243; _builder_version=&#8220;4.16&#8243; custom_padding=&#8220;|||&#8220; global_colors_info=&#8220;{}&#8220; custom_padding__hover=&#8220;|||&#8220;][et_pb_row_inner _builder_version=&#8220;4.16&#8243; global_colors_info=&#8220;{}&#8220;][et_pb_column_inner saved_specialty_column_type=&#8220;3_4&#8243; _builder_version=&#8220;4.16&#8243; custom_padding=&#8220;|||&#8220; global_colors_info=&#8220;{}&#8220; custom_padding__hover=&#8220;|||&#8220;][et_pb_text admin_label=&#8220;Text ProDigA&#8220; _builder_version=&#8220;4.16&#8243; background_size=&#8220;initial&#8220; background_position=&#8220;top_left&#8220; background_repeat=&#8220;repeat&#8220; inline_fonts=&#8220;Verdana&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<h2 style=\"text-align: left;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-6441 alignright\" src=\"https:\/\/www.iso-institut.de\/wp-content\/uploads\/prodiga-quadrat-300x300.jpg\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.iso-institut.de\/wp-content\/uploads\/prodiga-quadrat-300x300.jpg 300w, https:\/\/www.iso-institut.de\/wp-content\/uploads\/prodiga-quadrat-150x150.jpg 150w, https:\/\/www.iso-institut.de\/wp-content\/uploads\/prodiga-quadrat-768x766.jpg 768w, https:\/\/www.iso-institut.de\/wp-content\/uploads\/prodiga-quadrat.jpg 855w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/h2>\n<p style=\"text-align: left;\">High-quality care for people with complex neurological diseases, such as stroke or multiple sclerosis, is characterised by intensive exchange between the patient and the service providers involved in the care process. Physical and mental limitations, which can change constantly during the course of the disease, require continuous adaptation of the aids and remedies, the vital medications as well as therapeutic offers and household-related services. Since this care mix cannot be provided by a single service provider alone, the interaction of the individual service providers also makes a decisive contribution to the quality of care. Interdisciplinary cooperation between different professionals, who exchange information with the patient and with each other, is needed to avoid incorrect or duplicate care. To date, however, it has scarcely been possible to organise care \"from a single source\".<\/p>\n<p style=\"text-align: left;\">Therefore, within the framework of the ProDigA research project, an online-based care network will be created in which the different service providers, specialists and patients will be connected via a coordinator to promote and expand the interaction of the different stakeholders. The workers are relieved in their work process through digitalised elements, which increases the quality of care and shortens the time it takes to provide a service. At the same time, patients can become more engaged in the development of their individual service network, which contributes to the promotion of patient autonomy and independence.<\/p>\n<p style=\"text-align: left;\">To conceptualise the network, current nursing science findings are used and applied to the interdisciplinary cooperation of professionals in the care sector. In addition, a socio-medical concept is created that focuses on the patient and their needs and actively integrates them into the design of the therapy. Based on this, a secure service platform is being developed that serves to network, communicate and interact with all stakeholders. Central to the entire project is a user-centred design that integrates all stakeholders into the development process at an early stage.<\/p>\n<p style=\"text-align: left;\">At the end of the project period, there will be an interaction system that has been tested within various care settings and can be transferred to other areas. To support the transfer into practice, an SME innovation network will be established and a transfer concept will be developed. Despite this, a business model will be developed to adapt to variable value chains.<\/p>\n<p style=\"text-align: left;\">With a total project duration of three years, the project is coordinated by the iso-Institute. It is funded with a total volume of around 1.9 million euros by the German Federal Ministry of Education and Research in the priority area \"Future of Work: Working on and with People\". Beside the iso-Institute in Saarbr\u00fccken, further projects partners are: the Charit\u00e9 University Hospital in Berlin, the Fraunhofer Institute for Industrial Engineering IAO in Stuttgart, the Pflegewerk Berlin, Ambulanzpartner Soziotechnologie APST in Berlin and the TalkTools company with locations in M\u00fclheim an der Ruhr, Berlin and Hamburg.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner use_custom_gutter=&#8220;on&#8220; gutter_width=&#8220;2&#8243; admin_label=&#8220;Liste&#8220; _builder_version=&#8220;4.16&#8243; custom_padding=&#8220;0|0px|29.6875px|0px|false|false&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_column_inner saved_specialty_column_type=&#8220;3_4&#8243; _builder_version=&#8220;4.16&#8243; custom_padding=&#8220;|||&#8220; global_colors_info=&#8220;{}&#8220; custom_padding__hover=&#8220;|||&#8220;][et_pb_blurb title=&#8220;Projektlaufzeit:&#8220; use_icon=&#8220;on&#8220; font_icon=&#8220;&#x5a;||divi||400&#8243; icon_placement=&#8220;left&#8220; content_max_width=&#8220;1100px&#8220; image_icon_width_last_edited=&#8220;off|desktop&#8220; admin_label=&#8220;Projektlaufzeit:&#8220; _builder_version=&#8220;4.17.0&#8243; header_font=&#8220;|600|||||||&#8220; header_line_height=&#8220;1.6em&#8220; body_font_size=&#8220;15px&#8220; body_line_height=&#8220;2em&#8220; header_font_size_tablet=&#8220;&#8220; header_font_size_phone=&#8220;15px&#8220; header_font_size_last_edited=&#8220;on|phone&#8220; body_line_height_tablet=&#8220;&#8220; body_line_height_phone=&#8220;1.6em&#8220; body_line_height_last_edited=&#8220;on|phone&#8220; image_max_width_phone=&#8220;50px&#8220; image_max_width_last_edited=&#8220;off|desktop&#8220; saved_tabs=&#8220;all&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<p><span style=\"color: #333333;\">April 2020 \u2013 M\u00e4rz 2023<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=&#8220;Gef\u00f6rdert durch: &#8220; use_icon=&#8220;on&#8220; font_icon=&#8220;&#x5a;||divi||400&#8243; icon_placement=&#8220;left&#8220; content_max_width=&#8220;1100px&#8220; image_icon_width_last_edited=&#8220;off|desktop&#8220; admin_label=&#8220;Gef\u00f6rdert durch: &#8220; _builder_version=&#8220;4.16&#8243; header_font=&#8220;|600|||||||&#8220; header_line_height=&#8220;1.6em&#8220; body_font_size=&#8220;15px&#8220; body_line_height=&#8220;2em&#8220; header_font_size_tablet=&#8220;&#8220; header_font_size_phone=&#8220;15px&#8220; header_font_size_last_edited=&#8220;on|phone&#8220; body_line_height_tablet=&#8220;&#8220; body_line_height_phone=&#8220;1.6em&#8220; body_line_height_last_edited=&#8220;on|phone&#8220; image_max_width_phone=&#8220;50px&#8220; image_max_width_last_edited=&#8220;off|desktop&#8220; saved_tabs=&#8220;all&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<p><a href=\"https:\/\/www.bmbf.de\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #000000;\">Bundesministerium f\u00fcr Bildung und Forschung (BMBF) (German Federal Ministry of Education and Research (BMBF))<\/span><\/a><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=&#8220;F\u00f6rderma\u00dfnahme:&#8220; use_icon=&#8220;on&#8220; font_icon=&#8220;&#x5a;||divi||400&#8243; icon_placement=&#8220;left&#8220; content_max_width=&#8220;1100px&#8220; image_icon_width_last_edited=&#8220;off|desktop&#8220; admin_label=&#8220;F\u00f6rderma\u00dfnahme:&#8220; _builder_version=&#8220;4.16&#8243; header_font=&#8220;|600|||||||&#8220; header_line_height=&#8220;1.6em&#8220; body_font_size=&#8220;15px&#8220; body_line_height=&#8220;2em&#8220; header_font_size_tablet=&#8220;&#8220; header_font_size_phone=&#8220;15px&#8220; header_font_size_last_edited=&#8220;on|phone&#8220; body_line_height_tablet=&#8220;&#8220; body_line_height_phone=&#8220;1.6em&#8220; body_line_height_last_edited=&#8220;on|phone&#8220; image_max_width_phone=&#8220;50px&#8220; image_max_width_last_edited=&#8220;off|desktop&#8220; saved_tabs=&#8220;all&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<p><a href=\"https:\/\/www.produktion-dienstleistung-arbeit.de\/de\/bekanntmachung-arbeit-an-mit-menschen.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #000000;\">Zukunft der Arbeit: Arbeiten an und mit Menschen<\/span><\/a><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=&#8220;Projekttr\u00e4ger:&#8220; use_icon=&#8220;on&#8220; font_icon=&#8220;&#x5a;||divi||400&#8243; icon_placement=&#8220;left&#8220; content_max_width=&#8220;1100px&#8220; image_icon_width_last_edited=&#8220;off|desktop&#8220; admin_label=&#8220;Projekttr\u00e4ger:&#8220; _builder_version=&#8220;4.16&#8243; header_font=&#8220;|600|||||||&#8220; header_line_height=&#8220;1.6em&#8220; body_font_size=&#8220;15px&#8220; body_line_height=&#8220;2em&#8220; header_font_size_tablet=&#8220;&#8220; header_font_size_phone=&#8220;15px&#8220; header_font_size_last_edited=&#8220;on|phone&#8220; body_line_height_tablet=&#8220;&#8220; body_line_height_phone=&#8220;1.6em&#8220; body_line_height_last_edited=&#8220;on|phone&#8220; image_max_width_phone=&#8220;50px&#8220; image_max_width_last_edited=&#8220;off|desktop&#8220; saved_tabs=&#8220;all&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<p><a href=\"https:\/\/www.ptka.kit.edu\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #000000;\">Karlsruhe (PTKA) am Karlsruher Institut f\u00fcr Technologie (KIT)<\/span><\/a><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=&#8220;Projektleitung:&#8220; use_icon=&#8220;on&#8220; font_icon=&#8220;&#x5a;||divi||400&#8243; icon_placement=&#8220;left&#8220; content_max_width=&#8220;1100px&#8220; image_icon_width_last_edited=&#8220;off|desktop&#8220; admin_label=&#8220;Projektleitung:&#8220; _builder_version=&#8220;4.16&#8243; header_font=&#8220;|600|||||||&#8220; header_line_height=&#8220;1.6em&#8220; body_font_size=&#8220;15px&#8220; body_line_height=&#8220;2em&#8220; header_font_size_tablet=&#8220;&#8220; header_font_size_phone=&#8220;15px&#8220; header_font_size_last_edited=&#8220;on|phone&#8220; body_line_height_tablet=&#8220;&#8220; body_line_height_phone=&#8220;1.6em&#8220; body_line_height_last_edited=&#8220;on|phone&#8220; image_max_width_phone=&#8220;50px&#8220; image_max_width_last_edited=&#8220;off|desktop&#8220; saved_tabs=&#8220;all&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<p><a href=\"https:\/\/www.iso-institut.de\/en\/mitarbeiter-hielscher\/\"><span style=\"color: #000000;\">Prof. Dr. Volker Hielscher<\/span><\/a><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=&#8220;Kooperationspartner: &#8220; use_icon=&#8220;on&#8220; font_icon=&#8220;&#x5a;||divi||400&#8243; icon_placement=&#8220;left&#8220; content_max_width=&#8220;1100px&#8220; image_icon_width_last_edited=&#8220;off|desktop&#8220; admin_label=&#8220;Kooperationspartner: &#8220; _builder_version=&#8220;4.16&#8243; header_font=&#8220;|600|||||||&#8220; header_line_height=&#8220;1.6em&#8220; body_font_size=&#8220;15px&#8220; body_line_height=&#8220;2em&#8220; header_font_size_tablet=&#8220;&#8220; header_font_size_phone=&#8220;15px&#8220; header_font_size_last_edited=&#8220;on|phone&#8220; body_line_height_tablet=&#8220;&#8220; body_line_height_phone=&#8220;1.6em&#8220; body_line_height_last_edited=&#8220;on|phone&#8220; image_max_width_phone=&#8220;50px&#8220; image_max_width_last_edited=&#8220;off|desktop&#8220; saved_tabs=&#8220;all&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<ul>\n<li><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"https:\/\/www.charite.de\/\" target=\"_blank\" rel=\"noopener noreferrer\">Charit\u00e9 Universit\u00e4tsklinik (Berlin)<\/a><\/span><\/li>\n<li><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"https:\/\/www.iao.fraunhofer.de\/lang-de\/\" target=\"_blank\" rel=\"noopener noreferrer\">Fraunhofer Institut Arbeitswirtschaft und Organisation IAO (Stuttgart)<\/a><\/span><\/li>\n<li><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"https:\/\/www.pflegewerk.com\/no_cache\/startseite.html\" target=\"_blank\" rel=\"noopener noreferrer\">Pflegewerk (Berlin)<\/a><\/span><\/li>\n<li><a href=\"https:\/\/www.ambulanzpartner.de\/#ambulanzpartner\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #000000;\">Ambulanzpartner Soziotechnologie APST (Berlin)<\/span><\/a><\/li>\n<li><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"https:\/\/www.talktools-gmbh.de\/\" target=\"_blank\" rel=\"noopener noreferrer\">TalkTools (M\u00fclheim an der Ruhr, Berlin und Hamburg)<\/a><\/span><\/li>\n<\/ul>\n<p>[\/et_pb_blurb][et_pb_blurb title=&#8220;Ver\u00f6ffentlichungen:&#8220; use_icon=&#8220;on&#8220; font_icon=&#8220;&#x5a;||divi||400&#8243; icon_placement=&#8220;left&#8220; content_max_width=&#8220;1100px&#8220; image_icon_width_last_edited=&#8220;off|desktop&#8220; admin_label=&#8220;Ver\u00f6ffentlichungen:&#8220; _builder_version=&#8220;4.23.1&#8243; header_font=&#8220;|600|||||||&#8220; header_line_height=&#8220;1.6em&#8220; body_font_size=&#8220;15px&#8220; body_line_height=&#8220;2em&#8220; header_font_size_tablet=&#8220;&#8220; header_font_size_phone=&#8220;15px&#8220; header_font_size_last_edited=&#8220;on|phone&#8220; body_line_height_tablet=&#8220;&#8220; body_line_height_phone=&#8220;1.6em&#8220; body_line_height_last_edited=&#8220;on|phone&#8220; image_max_width_phone=&#8220;50px&#8220; image_max_width_last_edited=&#8220;off|desktop&#8220; saved_tabs=&#8220;all&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<p><span style=\"color: #000000;\">Hielscher, Volker (2023): Interaktionsarbeit in asymmetrischen Kommunikationssituationen. In: Zeitschrift Arbeit, Band 32, Heft 3-4, Seite 329\u2013347. <a style=\"color: #000000;\" href=\"https:\/\/doi.org\/10.1515\/arbeit-2023-0020\"><strong>https:\/\/doi.org\/10.1515\/arbeit-2023-0020<\/strong><\/a>.<\/span><\/p>\n<p><span style=\"color: #000000;\">Hielscher, Volker; R\u00f6\u00dfler, Jana (Hrsg.) (2023): Versorgung. Interaktiv. Gestalten. Gute Interaktionsarbeit in digital unterst\u00fctzten Versorgungsprozessen. Ergebnisse des Modellprojekts ProDigA. iso-Report Nr. 7: Berichte aus Forschung und Praxis. Saarbr\u00fccken: Institut f\u00fcr Sozialforschung und Sozialwirtschaft (iso-Institut). <strong><a style=\"color: #000000;\" href=\"https:\/\/www.iso-institut.de\/wp-content\/uploads\/ProDigA_Gute-Interaktionsarbeit-in-digital-unterstuetzten-Versorgungsprozessen_05-2023.pdf\">[Download]<\/a><\/strong><br \/><\/span><\/p>\n<p><span style=\"color: #000000;\">Hielscher, Volker; Ludwig, Monika; R\u00f6\u00dfler, Jana; Schwarz, Kathleen (2023): Interaktionsprozesse in der Versorgung: Hintergrund des Vorhabens ProDigA. In: Hielscher, Volker; R\u00f6\u00dfler, Jana (Hrsg.) (2023): Versorgung. Interaktiv. Gestalten. Gute Interaktionsarbeit in digital unterst\u00fctzten Versorgungsprozessen. Ergebnisse des Modellprojekts ProDigA. iso-Report Nr. 7: Berichte aus Forschung und Praxis. Saarbr\u00fccken: Institut f\u00fcr Sozialforschung und Sozialwirtschaft (iso-Institut). S. 1-7. <strong><a style=\"color: #000000;\" href=\"https:\/\/www.iso-institut.de\/wp-content\/uploads\/ProDigA_Gute-Interaktionsarbeit-in-digital-unterstuetzten-Versorgungsprozessen_05-2023.pdf\">[Download]<\/a><\/strong><br \/><\/span><\/p>\n<p><span style=\"color: #000000;\">Hielscher, Volker (2023): Anforderungen an Interaktionsarbeit im Versorgungsalltag. In: Hielscher, Volker; R\u00f6\u00dfler, Jana (Hrsg.) (2023): Versorgung. Interaktiv. Gestalten. Gute Interaktionsarbeit in digital unterst\u00fctzten Versorgungsprozessen. Ergebnisse des Modellprojekts ProDigA. iso-Report Nr. 7: Berichte aus Forschung und Praxis. Saarbr\u00fccken: Institut f\u00fcr Sozialforschung und Sozialwirtschaft (iso-Institut). S. 91-102. <strong><a style=\"color: #000000;\" href=\"https:\/\/www.iso-institut.de\/wp-content\/uploads\/ProDigA_Gute-Interaktionsarbeit-in-digital-unterstuetzten-Versorgungsprozessen_05-2023.pdf\">[Download]<\/a><\/strong><br \/><\/span><\/p>\n<p><span style=\"color: #000000;\">R\u00f6\u00dfler, Jana (2023): Versorgungsprozesse und ihre typischen Probleme aus Sicht der Patient:innen. In: Hielscher, Volker; R\u00f6\u00dfler, Jana (Hrsg.) (2023): Versorgung. Interaktiv. Gestalten. Gute Interaktionsarbeit in digital unterst\u00fctzten Versorgungsprozessen. Ergebnisse des Modellprojekts ProDigA. iso-Report Nr. 7: Berichte aus Forschung und Praxis. Saarbr\u00fccken: Institut f\u00fcr Sozialforschung und Sozialwirtschaft (iso-Institut). S. 9-27. <strong><a style=\"color: #000000;\" href=\"https:\/\/www.iso-institut.de\/wp-content\/uploads\/ProDigA_Gute-Interaktionsarbeit-in-digital-unterstuetzten-Versorgungsprozessen_05-2023.pdf\">[Download]<\/a><\/strong><br \/><\/span><\/p>\n<p><span style=\"color: #000000;\">Schwarz, Kathleen; Hielscher, Volker (2023): Anforderungen an Interaktionsarbeit im Versorgungsalltag. In: Hielscher, Volker; R\u00f6\u00dfler, Jana (Hrsg.) (2023): Versorgung. Interaktiv. Gestalten. Gute Interaktionsarbeit in digital unterst\u00fctzten Versorgungsprozessen. Ergebnisse des Modellprojekts ProDigA. iso-Report Nr. 7: Berichte aus Forschung und Praxis. Saarbr\u00fccken: Institut f\u00fcr Sozialforschung und Sozialwirtschaft (iso-Institut). S. 103-126. <strong><a style=\"color: #000000;\" href=\"https:\/\/www.iso-institut.de\/wp-content\/uploads\/ProDigA_Gute-Interaktionsarbeit-in-digital-unterstuetzten-Versorgungsprozessen_05-2023.pdf\">[Download]<\/a><\/strong><br \/><\/span><\/p>\n<p><span style=\"color: #000000;\">Schwarz, Kathleen; Hielscher, Volker (2023): Gute Kommunikation mit Menschen, die Beeintr\u00e4chtigungen mit dem Sprechen haben. Eine Informationsbrosch\u00fcre und Handlungshilfe f\u00fcr Fachkr\u00e4fte im Gesundheitswesen. Saarbr\u00fccken: Institut f\u00fcr Sozialforschung und Sozialwirtschaft (iso) e.V. <a href=\"https:\/\/www.iso-institut.de\/wp-content\/uploads\/2023-01-26-ProDigA_Handlungshilfe_Kommunikation_FinaleVersion_b.pdf\"><strong>[Download]<\/strong><\/a><br \/><\/span><\/p>\n<p><span style=\"color: #000000;\">Schwarz, Kathleen; Hielscher, Volker (2022): Digital gest\u00fctzte Interaktion. Bessere Versorgungsprozesse durch aktives Mitgestalten. In: CAREkonkret, Ausgabe 1 \/ 2022, Seite 9.<\/span><\/p>\n<p><span style=\"color: #000000;\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=&#8220;Weitere Informationen:&#8220; use_icon=&#8220;on&#8220; font_icon=&#8220;&#x5a;||divi||400&#8243; icon_placement=&#8220;left&#8220; content_max_width=&#8220;1100px&#8220; image_icon_width_last_edited=&#8220;off|desktop&#8220; admin_label=&#8220;Weitere Informationen:&#8220; _builder_version=&#8220;4.16&#8243; header_font=&#8220;|600|||||||&#8220; header_line_height=&#8220;1.6em&#8220; body_font_size=&#8220;15px&#8220; body_line_height=&#8220;2em&#8220; header_font_size_tablet=&#8220;&#8220; header_font_size_phone=&#8220;15px&#8220; header_font_size_last_edited=&#8220;on|phone&#8220; body_line_height_tablet=&#8220;&#8220; body_line_height_phone=&#8220;1.6em&#8220; body_line_height_last_edited=&#8220;on|phone&#8220; image_max_width_phone=&#8220;50px&#8220; image_max_width_last_edited=&#8220;off|desktop&#8220; saved_tabs=&#8220;all&#8220; 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