Innovative Technology-Based Services

Work fields of the iso-Institutes - Current & completed projects

Technological innovative solutions in person-related services are at the core of this project. The economic landscapes of modern, developed economies are dominated by large services sectors, whether in the industrial or in the tertiary sector. Many of these services offered in the services sectors have a direct reference to person-related services. Moreover, person-related services are very analogous and interactive activities. The mechanisation and digitalisation of work in person-related services in particular are therefore more and more prevailing. The resulting need for the design of solutions in this area is one key focus of the institute's work.

The iso-Institute is a leader in the research and development (R&D) of technology-based local public transportation. Other core activities of our institute are "Age & Care" (i.e. the use of technology in healthcare and care or the Ambient Assisted Living - AAL), R&D of service sectors, the link between services sectors and manufacturing sectors and R&D of social science technology. The focus is always on the humane-orientated design of technologies in the human-machine-interaction.

The approach used in the course of this work is “services first”: i.e. before creating new services or technology-based service systems, the expectations on and the link between the service users and the service providers have to be determined. If there is no acceptance of the new approaches to the usual practices on the part of customers or patients and on the part of the service providers, innovations have no chance. Consequently, when designing services, both users and providers must always and fully be involved at a early stage.

Our institute has conducted numerous works in this field among others with networks of research projects as "meta-projects". Assistance technologies and services that support everyday life or person-related services for rare diseases, here with special reference to ALS, are few examples.

In this project field, for a successful R&D of innovative services, the cooperation with other disciplines (such as computer science, medicine, nursing science) and with representatives of social institutions (such as companies and social associations) is indispensable. 

Current Projects

  • LEDSOL: Sauberes und nachhaltiges Wasser durch intelligente UV-/LED-Desinfektion und Solarenergienutzung

    Laufzeit: Mai 2022 - April 2025
    LEDSOL: Sauberes und nachhaltiges Wasser durch intelligente UV-/LED-Desinfektion und Solarenergienutzung

    LEDSOL: Sauberes und nachhaltiges Wasser durch intelligente UV-/LED-Desinfektion und Solarenergienutzung

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  • PerHeart: Personalized ICT solution to reduce re-hospitalization rates in heart failure elderly patients

    Laufzeit: September 2020 – August 2023
    PerHeart: Personalized ICT solution to reduce re-hospitalization rates in heart failure elderly patients

    Herzinsuffizienz (HI) ist die häufigste Einzeldiagnose für Klinikeinweisungen und gehört zu den häufigsten Todesursachen. Die Mehrheit der Erkrankten ist älter als 65 Jahre, wobei die demografische Entwicklung und die verbesserten Überlebenschancen bei kardiovaskulären Erkrankungen die Bedeutung der Herzinsuffizienz als Belastung des Gesundheitssystems künftig noch verstärken wird. Hinzu kommt eine sehr hohe Rate von Wiedereinweisungen (Rehospitalisierung) dieser Patient*innen. Die Verringerung von Wiedereinweisungen zur stationären Behandlung ist demnach eine wichtige Aufgabe zur Entlastung des Gesundheitssystems. Hier setzt das europäische Projekt PerHeart an: Durch den Einsatz von Informations- und Kommunikationstechnologie (IKT) soll die Gesundheitsversorgung von HI-Patienten nachweislich verbessert und die Rehospitalisierungsrate der Betroffenen signifikant verringert werden.

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  • Virtual Working Design in a Structurally Weak Region (ViSAAR)

    Laufzeit: Mai 2021 - April 2024
    Virtuelle Arbeitsgestaltung in einer strukturschwachen Region (ViSAAR)

    The Saarland is particularly affected by structural and demographic changes compared to the rest of Germany. Innovative and sustainable concepts are therefore crucially needed to improve and to increase the competitiveness and the attractiveness of this region as a business location. The focus here lies particularly on digitalisation and virtualisation of the working world as future-oriented structural change requires transferable solutions. To this end, for the individual applications of these new concepts in companies, human-centred and not purely technology-centred scenarios have to be developed and tested for their applicability.

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  • AI-at-Home – Artificial Intelligence at Home

    Laufzeit: Dezember 2020 – November 2022

    The aim of the present project is to develop a self-learning system for an age-appropriate living that will be able to predict the individual probability of incidents – in particular dangerous situations – by means of Algorithms of Artificial Intelligence (AI Algorithms). These incidents include dementia or depression, increased risk of falling and acute complaints. For this purpose, thanks to data mining, predictors can be identified that will make individual predictions of incidents possible with help of adaptive models. That in turn will enable elderly people or their relatives to be warned at an early stage.

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  • Supporting Digital Care Processes for the Design of Good Interaction Work (ProDigA)

    Laufzeit: April 2020 – März 2023
    Versorgungsprozesse digital unterstützen für die Gestaltung guter Interaktionsarbeit (ProDigA)

    High-quality care for people with complex neurological diseases, such as stroke or multiple sclerosis, is characterised by intensive exchange between the patient and the service providers involved in the care process. Physical and mental limitations, which can change constantly during the course of the disease, require continuous adaptation of the aids and remedies, the vital medications as well as therapeutic offers and household-related services.

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Completed Projects in Recent Years





Institute for Social Research and Social Economy (iso)
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D-66117 Saarbrücken

+49 (0)681 – 9 54 24-0

+49 (0)681 – 9 54 24-27