Innovative Technology-Based Services

Work fields of the iso-Institutes - Current & completed projects

Technological innovative solutions in person-related services are at the core of this project. The economic landscapes of modern, developed economies are dominated by large services sectors, whether in the industrial or in the tertiary sector. Many of these services offered in the services sectors have a direct reference to person-related services. Moreover, person-related services are very analogous and interactive activities. The mechanisation and digitalisation of work in person-related services in particular are therefore more and more prevailing. The resulting need for the design of solutions in this area is one key focus of the institute's work.

The iso-Institute is a leader in the research and development (R&D) of technology-based local public transportation. Other core activities of our institute are "Age & Care" (i.e. the use of technology in healthcare and care or the Ambient Assisted Living - AAL), R&D of service sectors, the link between services sectors and manufacturing sectors and R&D of social science technology. The focus is always on the humane-orientated design of technologies in the human-machine-interaction.

The approach used in the course of this work is “services first”: i.e. before creating new services or technology-based service systems, the expectations on and the link between the service users and the service providers have to be determined. If there is no acceptance of the new approaches to the usual practices on the part of customers or patients and on the part of the service providers, innovations have no chance. Consequently, when designing services, both users and providers must always and fully be involved at a early stage.

Our institute has conducted numerous works in this field among others with networks of research projects as "meta-projects". Assistance technologies and services that support everyday life or person-related services for rare diseases, here with special reference to ALS, are few examples.

In this project field, for a successful R&D of innovative services, the cooperation with other disciplines (such as computer science, medicine, nursing science) and with representatives of social institutions (such as companies and social associations) is indispensable. 

Current Projects

  • LEDSOL: Clean and Sustainable Water through Intelligent UV/LED Disinfection and Solar Energy Use

    Project Duration: May 2022 - April 2025
    LEDSOL: Sauberes und nachhaltiges Wasser durch intelligente UV-/LED-Desinfektion und Solarenergienutzung

    LEDSOL: Clean and Sustainable Water through Intelligent UV/LED Disinfection and Solar Energy Use

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  • PerHeart: Personalized ICT solution to reduce re-hospitalization rates in heart failure elderly patients

    Project Duration: September 2020 – August 2023
    PerHeart: Personalized ICT solution to reduce re-hospitalization rates in heart failure elderly patients

    Heart failure (CHF) is the most common single diagnosis for hospital admissions and is one of the leading causes of death. The majority of patients are over 65 years of age, and demographic trends and improved survival rates for cardiovascular disease will increase the importance of heart failure as a burden on the health care system in the future. In addition, there is a very high rate of readmissions (rehospitalisation) of these patients. The reduction of readmissions for inpatient treatment is therefore an important task for relieving the burden on the healthcare system. This is where the European project PerHeart comes in: Through the use of information and communication technology (ICT), the health care of HI patients is to be demonstrably improved and the re-hospitalisation rate of those affected significantly reduced.

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  • Virtual Working Design in a Structurally Weak Region (ViSAAR)

    Project Duration: May 2021 - April 2024
    Virtuelle Arbeitsgestaltung in einer strukturschwachen Region (ViSAAR)

    The Saarland is particularly affected by structural and demographic changes compared to the rest of Germany. Innovative and sustainable concepts are therefore crucially needed to improve and to increase the competitiveness and the attractiveness of this region as a business location. The focus here lies particularly on digitalisation and virtualisation of the working world as future-oriented structural change requires transferable solutions. To this end, for the individual applications of these new concepts in companies, human-centred and not purely technology-centred scenarios have to be developed and tested for their applicability.

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  • Supporting Digital Care Processes for the Design of Good Interaction Work (ProDigA)

    Laufzeit: April 2020 – März 2023
    Versorgungsprozesse digital unterstützen für die Gestaltung guter Interaktionsarbeit (ProDigA)

    High-quality care for people with complex neurological diseases, such as stroke or multiple sclerosis, is characterised by intensive exchange between the patient and the service providers involved in the care process. Physical and mental limitations, which can change constantly during the course of the disease, require continuous adaptation of the aids and remedies, the vital medications as well as therapeutic offers and household-related services.

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Completed Projects in Recent Years





Institute for Social Research and Social Economy (iso)
Trillerweg 68
D-66117 Saarbrücken

+49 (0)681 – 9 54 24-0

+49 (0)681 – 9 54 24-27